Frequently Asked Questions
Products that you would use on your own hair are safe to use on our human hair wigs. Before manipulating your wig, place it on a wig stand or mannequin. Lightly spritz wig with leave in conditioner and gently brush the hair with a wide tooth comb or fingers. Do not touch the wig cap. Brush hair slowly from tips to roots to minimise fall out. Avoid getting too close to the lace base. Make sure to store your wig in a safe, dry place where it will not get damaged.
Styling wigs does not need to be complicated. Place wig on wig stand or mannequin to begin. Gently detangle the hair from tips to roots with a wide tooth comb or fingers. Be extra careful to prevent any hair getting loose. Style as desired. Alternatively, place wig on head and style appropriately.
Exposing your wig to extreme heat will dry out and damage the hair. Avoid using heat on your wig unless absolutely necessary. If you do decide to use heat on your wig, make sure to take the relevant precautionary measures to prevent damage. Remember to detangle hair gently, use a heat protectant and don’t use heat excessively.
Hair shedding is natural so don’t be alarmed if your wig starts to shed. Making sure that your wig is clean is vital in preserving your wig. Wash your wig at least weekly after installation. Other tips to reduce shedding are detangling the hair gently, avoid using hair products with alcohol, air dry the wig and avoid scratching your head when wig is on.
It is important that your wig is washed weekly to preserve longevity. Brush or comb the wig carefully before washing. Be extra gentle for curly wigs, do not brush, use fingers and gently remove tangles. In a sink, add a small amount of shampoo to cold water. Turn wig inside out and immerse. Gently swirl and let soak for approximately 5 minutes. Make sure to use a mild, sulphate free shampoo. Carefully rinse the wig in cold water until all shampoo is removed. Rinse twice for accuracy. Apply conditioner through the wig and leave on for 5 minutes to allow it to penetrate the hair. For curly wigs, carefully detangle the wig with fingers or a wide tooth comb. Rinse the wig in cold water until all the conditioner is removed. Wrap the wig in a towel and gently pat out excess water. Place clean wig on a wig stand and allow to air dry thoroughly before brushing or combing. Do not allow the wig to dry in direct sunlight.
We follow a strict quality control process to ensure that your bespoke wig is of excellent standard. Refunds are not accepted since this a bespoke custom wig However, if for whatever reason you aren’t completely satisfied, please contact us at firstname.lastname@example.org.