Terms & Conditions

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness. Please see the full policy here.


This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our All Shades Covered Ltd's use of cookies in accordance with the terms of All Shades Covered Ltd's privacy policy/cookies policy. Please see the full policy here.

Licence to use website

Unless otherwise stated, All Shades Covered Ltd and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without All Shades Covered Ltd express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without All Shades Covered’s express written consent.

Restricted access

Access to certain areas of this website is restricted. All Shades Covered Ltd reserves the right to restrict access to other areas of this website, or indeed this entire website, at All Shades Covered Ltd discretion.

If All Shades Covered Ltd provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

All Shades Covered Ltd may disable your user ID and password in All Shades Covered Ltd sole discretion without notice or explanation.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

  • To contract with All Shades Covered you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
  • All Shades Covered retains the right to refuse any request made by you, and All Shades Covered reserves the right to close your All Shades Covered account at its sole discretion.
  • If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with.
  • When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
  • The cost of foreign products and services may fluctuate.
  • All prices advertised are subject to such changes.
  • Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s

Our Contact

  • When you place an order, you will receive an acknowledgement email confirming the receipt of your order. This email is only an acknowledgement and will not constitute an acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment is approved by us and we have received the funds.

(b) Pricing and availability

  • Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the 'Total Cost'.
  • The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

(c) Payment

  • Please see our payment options for our terms of payment
  • Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

  (d) Delivery

  •  You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.
  • We aim to provide you with an approximate date on which the Goods will be ready for collection or delivery. Where we become aware that the date of delivery may be delayed, we shall notify you as soon as possible and aim to provide you with a revised date. We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the estimated date. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.
  • If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
  • If you ask our delivery provider to leave the goods in a safe place or at checkout request special instructions, then you are deemed to accept total liability for the goods.
  • In the event we fail to deliver the Goods to the cardholder’s registered address or any such alternative address within 90 days’ or following 3 attempts by us (whichever is earlier) due to reason(s) reasonably considered to be your fault that we may in our discretion refund the sum paid to us by you and cancel the Contract.
  • If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery, then we reserve the right to store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage or subsequent delivery charges which we may incur.
  • Please see our Delivery and Returns policy for postage charges.
  • You will not be liable for any customs requirements and duties arising for delivery of Goods to the USA. If you choose to have Goods delivered to another country, you will be liable for any custom requirements and duties that are applicable to that country. We accept no responsibility for these requirements and duties. Any such charges must be borne by you and you are responsible for complying with all laws and regulations of the country in which you are importing the Goods. We shall not be liable for delayed delivery times due to packages being inspected by customs.

Your Right to Cancel

  • If, for any reason you are unhappy with the Goods, you have the right to cancel your order at any time within 30 calendar days from the day on which the Goods were received. {link to returns page}
  • If you wish to cancel before the Goods are dispatched, please contact us as soon as reasonably possible. You may contact us by email or phone.
  • If you wish to cancel after the Goods are dispatched, please return the Goods to us indicating whether you require an exchange or refund as soon as possible. We suggest if you require an exchange, that you place a separate order so as not to be disappointed if the stock is no longer available after we’ve received your return. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation we have a right of action against you for compensation. Please refer to our Returns policy.
  • Please note that the right of cancellation does not apply where Goods are specifically made to your specification or personalised at your request.

Promotional Codes

  • We may make promotional codes available from time to time. Any use by you of a promotional code in respect of an order shall only be permitted where used by the person for whom it is intended and for a single use.
  • Promotional codes are not valid in conjunction with any other offer.
  • There is no cash alternative available in respect of the promotional code.
  • We may withdraw the promotional codes at any time without notice.
  • Promotional codes cannot be used against postage and packaging costs unless specified.
  • Promotion codes cannot be used after the expiration date.
  • Promotional codes will only be accepted if submitted at the point of order. We will not subsequently apply a promotional code if the order is submitted without the application of the promotional code. Please check your order thoroughly before placing to avoid disappointment.
  • The promotional code will be applied proportionally to the Goods. Any returns or refunds on Goods purchased with the benefit of the promotional code will be on the proportional price as indicated in the sales invoice.

Gift Vouchers

  • To purchase an All Shades Covered gift voucher, log into your All Shades Covered account and visit  https://www.allshadescovered.com/products/gift-card Then, follow the instructions to order your gift voucher.
  • If you are purchasing a gift voucher as a present, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery.
  • We’re afraid we can’t accept any responsibility for stolen, lost or deleted gift vouchers. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the gift voucher safe.
  • Once you’ve made your purchase, we’ll dispatch your gift vouchers as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused. From time to time, gift vouchers may get caught in spam filters, so ask the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
  • Once a gift voucher has been locked to an individual’s account, the gift voucher becomes their property and can be used as full or part payment for product/s on the All Shades Covered Website.
  • After a gift voucher has been locked to an individual’s account, we reserve the right to refuse to discuss the gift voucher further with the individual who initially purchased it.
  • Gift vouchers can only be redeemed when you purchase your order in Great British Pounds (GBP).
  • Gift vouchers are valid for 24 months from the date of purchase and can be used across multiple orders. After 24 months, any remaining balance will be cancelled.
  • Gift vouchers can be used in conjunction with other promotional and discount codes.
  • Gift vouchers cannot be used to purchase other gift vouchers.
  • If the value of your purchase is less than the value of the gift voucher, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift voucher, you can pay the remaining balance using another payment method.
  • If you return or cancel an All Shades Covered order and a gift voucher was used as full payment, your refund will be issued to you in gift vouchers (i.e. we will not refund money to you in these circumstances). There will be no monetary exchange for returned or cancelled orders made with gift vouchers.
  • If you part return or cancel an All Shades Covered order and a gift voucher was used as part payment, the equivalent refund by way of money spent and gift vouchers will be issued to you in that order.

We reserve the right to amend these terms and conditions at any time.


  • To enter you must be over 18 or have the permission of a parent or guardian.
  • We may in our sole discretion offer competitions to you at such times and in such manners as we deem appropriate.
  • All prizes offered are non-transferable and cannot be substituted for a cash alternative.
  • There will be one entry per person, per residential address only unless otherwise stated. We may in our discretion deem duplicate entries void.
  • There will be only one winner per competition, drawn at random after the closing date unless otherwise stated.
  • Our decision as to the winner of the competition is final and no correspondence shall be entered.
  • Winners will be notified by email.
  • Employees, families and friends of All Shades Covered Ltd are not allowed entry.
  • Please read the terms and conditions of, the specific competition carefully before entering and taking part.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website or All Shades Covered business social channels (including Instagram, Facebook, Snap Chat and Twitter), for whatever purpose.

You grant to All Shades Covered Ltd a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to All Shades Covered Ltd the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or All Shades Covered Ltd or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaints.

All Shades Covered Ltd reserves the right to edit or remove any material submitted to this website, or stored on All Shades Covered’s servers, or hosted or published upon this website.

Notwithstanding All Shades Covered’s rights under these terms and conditions in relation to user content, All Shades Covered Ltd does not undertake to monitor the submission of such content to, or the publication of such content on, this website or All Shades Covered business social channels.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. All Shades Covered Ltd makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, All Shades Covered Ltd does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes or is meant to constitute, the advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of liability

All Shades Covered Ltd will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if All Shades Covered Ltd has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit All Shades Covered’s liability in respect of any:

  • l death or personal injury caused by All Shades Covered’s negligence;
  • l fraud or fraudulent misrepresentation on the part of All Shades Covered Ltd; or
  • The matter which it would be illegal or unlawful for All Shades Covered Ltd to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, All Shades Covered Ltd has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against All Shades Covered’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect All Shades Covered’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as All Shades Covered Ltd.

Unenforceable provisions

If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify All Shades Covered Ltd and undertake to keep All Shades Covered Ltd indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by All Shades Covered Ltd to a third party in settlement of a claim or dispute on the advice of All Shades Covered’s legal advisers) incurred or suffered by All Shades Covered Ltd arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to All Shades Covered’s other rights under these terms and conditions, if you breach these terms and conditions in any way, All Shades Covered Ltd may take such action as All Shades Covered Ltd deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


All Shades Covered Ltd may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


All Shades Covered Ltd may transfer, sub-contract or otherwise deal with All Shades Covered’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions together with DOCUMENTS constitute the entire agreement between you and All Shades Covered Ltd in relation to your use of this website and supersede all previous agreements in respect of your use of this website.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with UK GOVERNING LAW, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of the United Kingdom.

Registrations and authorisations

All Shades Covered’s details

The full name of All Shades Covered is AllShadesCovered LTD.

All Shades Covered Ltd is registered in England under registration number 09616687

All Shades Covered’s registered address is 11 Francis Street, London SW1P 1DE.

You can contact All Shades Covered Ltd by email to hello@allshadescovered.com.


If you have a complaint about All Shades Covered please contact our customer care team:

All Shades Covered

11 Francis Street




Customer Service Line: +44 (0) 203 432 2342

Whatsapp: +44 (0) 7913 736983

Mon - Thurs: 9am - 6pm (GMT)

Fri: 9am - 5pm (GMT)

Sat-Sun: Closed

In the unlikely event that our customer service team are unable to resolve your complaint, they may refer your complaint to the Retail ADA which is a certified Alternative Dispute Resolution Provider (www.retailadr.org.uk). We will respond to any complaint referred to us by The Retail ADA:

The Retail ADA

33 floor Euston Towers

286 Euston Road




Tel: +44 20 3540 8063


Copyright Notice

Copyright © 2016-2018, All Shades Covered Ltd - 2015

Ownership of copyright

The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by All Shades Covered Ltd.

Copyright license

All Shades Covered Ltd grants to you a worldwide non-exclusive royalty-free revocable license to:

  • view this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
  • print pages from this website for your own personal and non-commercial use.

All Shades Covered Ltd does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without All Shades Covered’s prior written permission.

Data mining

The automated and/or systematic collection of data from this website is prohibited.


You may request permission to use the copyright materials on this website by writing to;

hello@allshadescovered.com or; All Shades Covered, 11 Francis Street, London, SW1P 1DE

Enforcement of copyright

All Shades Covered Ltd takes the protection of its copyright very seriously.

If All Shades Covered Ltd discovers that you have used its copyright materials in contravention of the license above, All Shades Covered Ltd may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of All Shades Covered copyright materials that contravene or may contravene the license above, please report this by email to hello@allshadescovered.com or by post to 11 Francis Street, London SW1P 1DE.

Infringing material

If you become aware of any material on the website that you believe infringes your or any other person's copyright, please report this by email to hello@allshadescovered.com or by post to 11 Francis Street, London SW1P 1DE.