Klarna: How It Works
Klarna is a payment method which allows you to buy now and pay later.
Who is Klarna?
Klarna is a payment service provider who takes end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 70,000 online stores such as Asos, Topshop, Miss Selfridge and are very safe to use.
How does it work?
When you select pay after delivery at the checkout, you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods at a later date and we'll send out your order as usual. If you decide you're not happy with your order you can simply return it to us and the money will never leave your account.
- Klarna is available to all customers over 18, with a UK bank account and a billing and delivery address registered in the UK.
- Once you've placed your order using Klarna, you'll receive an email from them within 2 days with payment instructions.
- Depending on your payment option, you will then have 30 days to complete the payment online. You can pay at your convenience, with no extra cost via credit or debit card.
- You'll receive a reminder two days before your payment is due, and you'll also receive email reminders.
- You're unable to buy All Shades Covered gift vouchers using Klarna and your order will need to be placed in GBP. However, if you have a gift voucher and you're spending more than its value, you can pay the remaining balance of your order using Klarna. Please note, if you pay for your order this way, there won't be a breakdown of payment methods used on your order confirmation email.
What are the benefits of Klarna?
All orders are shipped straight away
Receive your products and view the quality yourself before paying
You choose when you pay for your products
Klarna will contact via email on how to pay
Instant decision, no interest, no fees!
What information do I need to give to Klarna?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details and there is a higher chance of being accepted if your shipping and billing address match.
Is there a minimum order for Klarna?
Yes, our order minimum is £60.
How Can I Increase My Chances of Being Accepted for Pay Later?
If you are 18 or over, you can improve your chances of being offered Pay Later by ensuring you provide your full name, accurate address details and shipping to your registered billing address. All orders are assessed individually.
If you have purchased using Pay Later before it may not be offered for every order. Similarly, if you have been denied with Pay Later it does not mean you will be denied for all future orders.
I have been redirected to Klarna site, is that correct?
If you have chosen to Pay Later (Klarna) Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees may apply.
What are my payment options with Klarna?
You can pay immediately with debit or credit card (Visa/Mastercard) at the checkout or take advantage of our Pay Later payment option, where you can pay for the goods once you have received them via debit or credit card.
How do I pay for my order?
If you have received your goods and want to pay, either log in at https://www.klarna.com/uk/ or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here
For the buy now pay later option, will a credit check be done against me?
Neither Klarna nor EGO run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an inquiry which only you, and no other companies, can see and does not affect credit scoring.
I want to cancel my order, and I paid using Klarna?
If you would like to cancel your order, contact us and we will issue a refund.
Please note that if you want to pay via Klarna again, there is a chance you may be rejected. You should wait 2-5 days before placing the order again via Klarna, especially if this is their first time ordering via Klarna. Too many unsuccessful attempts will further damage their profile. If your second order value is a higher value than the cancelled order, it will lessen their chance of getting accepted by Klarna again.
I have cancelled my order; how long will it take to get a refund?
As soon as we have registered your cancellation or your return, the refund will be processed within 10 business days.
What should I do if I want to return part or all of my order?
If you are close to your Pay Later payment due date, you should also contact Klarna's customer service team who will make any necessary adjustments to the statement and provide further help if needed.
If you have paid for your order by card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.
What Happens to My Invoice, When I've Returned the Goods?
Once Klarna have received the return (partial or full) and you have received the confirmation of this, an updated statement will be closed.
I’ve Received an Invoice, But I’ve Not Received My Order.
With Klarna’s Pay Later, you have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call or email customer services to check on your delivery. You can also contact Klarna Customer Service so that they can postpone the due date on your payment.
What If I Don’t Pay on Time?
If you do not pay within 30 days of receiving your Klarna invoice you may be subject to charges; if you do not pay the balance within 30 days of receiving your invoice Klarna will send you a reminder, after your first reminder, if you do not pay the balance, Klarna will send you another reminder, followed by a third reminder after this if you have not paid the balance your details will be passed to a debt collection agency which may affect your credit rating. In addition, each reminder may carry an additional charge of up to £8.
My application wasn’t accepted by Klarna, what should I do?
Unfortunately, Klarna is a third-party payment service, therefore, we have no control over the decisions made by the service. If you are not accepted by Klarna you can contact them directly
Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.
For any questions regarding your payment please visit Klarna here.
I still have questions regarding payment, can I speak to someone at Klarna?
If you have any questions you can call us at All Shades Covered on +44 (0) 203 432 2342.
Alternatively, you can contact Klarna customer service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday