What is your returns policy?
If you are not entirely satisfied with your purchase, we're here to help! We have kept our returns policy as simple and straightforward as possible.
Items must be returned within 30 days of purchase. A new item may be exchanged for another or returned for a refund.
How do I return or exchange?
Please first notify us by email at email@example.com with subject line ‘RETURN’ along with your order number and reason for return.
To be eligible for a return, please ensure that your product(s):
- Were purchased in the last 30 days
- Are in their original packaging
- Aren't used or damaged
- Are not a custom wig, dye or clearance item
- Hasn't been bleached, dyed or altered in any way
- Bundles are not unravelled
Products that do not meet these criteria will not be considered for return.
What is your exchanges policy?
For an exchange, items must be unused, returned in the original packaging and in a re-saleable condition. Please first notify us by email at firstname.lastname@example.org.
Once we have received the exchange and it has been booked into our warehouse you will receive an e-mail confirmation of receipt. The exchange will then be sent out to you once any additional payment or refund has occurred.
How do I get a returns note?
Please follow the steps outlined in our returns page.
Do you refund delivery charges?
Yes, we refund the entire amount you have paid on an order. For international customers, we're sorry but we are unable to refund return postage costs.
What products are not eligible for return?
- Customised wigs
- Clearance items
- Hair that has been bleached, toned, dyed or altered in any way
- Sale, clearance or price reduced items
- Purchases outside of our 30 days policy
For more information, visit our returns page
What happens if my products get lost or damaged in transit?
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit, and for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund or exchange any amounts attribute to) such loss or damage.
I paid with Klarna – how do I get a refund?
Once we have accepted your cancellation or return, we will authorise Klarna to cancel your statement or refund your payment. The refund will be processed within 7 business days.
For more information please visit the Klarna FAQs page.
What happens to my Klarna statement when I have returned my order?
If you have returned part of your order, once we have received this return and confirmed this, Klarna will send you an updated statement.
For full returns, once we have received and confirmed with you, Klarna will close your statement.
I paid with PayPal – How do I get a refund?
Once we have accepted your cancellation or return, we will authorise PayPal to refund your payment. The refund should appear in your account within 7 business days.
What is your International returns policy?
Our 30 days return policy extends to our international customers, subject to eligibility. If you are not entirely satisfied with your purchase please send an e-mail to email@example.com. Please note our wigs, dyed hair and clearance products are not eligible for return or exchange.